One platform behind every iNua expert.
Build experts around your organisation’s knowledge, then make them available through local-language phone calls, SMS, and WhatsApp.
Every interaction becomes visible and actionable.
A unified workspace to monitor engagement, track automated resolution rates, and manage human handoffs seamlessly.
From organisational knowledge to action at scale.
Build
Train experts on knowledge, policies, languages, and operational boundaries.
Engage
Run inbound, outbound, and structured engagement journeys with participants.
Understand
Turn conversations into real-time patterns, feedback, and actionable operational insight.
Escalate
Route urgent, complex, or high-risk cases directly to your human field teams.
Meet people through the channels they already use.
The same expert can support inbound and outbound conversations while remaining grounded in your approved knowledge and workflows.
Phone Calls
Natural voice conversations in relevant local languages for people with limited literacy or no smartphone access.
SMS
Accessible two-way text conversations for basic phones and settings where mobile data is limited or unreliable.
Interactive text, voice notes, links, images, reminders, and guided follow-up.
One expert, shared organisational context, across every channel.
Teams manage knowledge, journeys, feedback, insight, and human escalation from one platform regardless of whether people interact by phone, SMS, or WhatsApp.
Build the AI team your organisation needs.
Deploy AI experts tailored to your workflows and audience.
Talk to iNua →